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Unable to (re)sync scrivener to Aeon...greyed out menu

kebreda
Sat, 09 May 2020 01:01:08 GMT

Hello. Wow - only had this full version for 2 weeks and already frustrating me.... I am having an issue with the syncing of scriv to Aeon.... first glitch was to have the scrolling of the events window having problems so I thought I'd save and shut everything down to reopen....however upon reopening, Aeon only shows an non-selectable greyed out menu... Anybody have any suggestions to fix this? (I have read through a few associated posts here and one or two mentions apostrophes: I did put an apostrophe in an event I believe....!!!!)....

aeonjess
Mon, 18 May 2020 07:55:18 GMT

Hi, I replied to your email, but in case others are having this problem, you need to have a timeline file open before you can choose a Scrivener project to sync to. Jess

wonderingmoney
Thu, 02 Jul 2020 02:37:34 GMT

Yeah, I

wonderingmoney
Thu, 02 Jul 2020 02:43:14 GMT

I have a timeline file open and am still not able to sync scrivener files, they remain greyed out as the OP mentions. I read that the scrivener folderss need to be closed in order to sync (not sure that's true). still, they are greyed out. Please help. That video, the one in the help section that mentions syncing scrivener, needs renamed. Thanks.

aeonjess
Thu, 02 Jul 2020 02:49:59 GMT

Hi, Yes your Scrivener project needs to be closed before you sync to in, but that shouldn't cause the Scrivener files to be greyed out when you are selecting what to sync to. What operating system are you using? Are you able to either post a screenshot or email one to support@aeontimeline.com to show the problem? Jess

cgreendenver
Fri, 03 Jul 2020 14:42:55 GMT

Jess- I am having the same problem which you addressed but did not solve in a 2017 chat: https://muut.com/aeontimeline#!/aeontimeline/support/scrivener-syncing:syncsettings-window-doesn

cgreendenver
Fri, 03 Jul 2020 14:45:44 GMT

My project synced the first time beautifully. Now I would like update the sync. When I try to choose the project from the sync menu, regardless of whether Scrivener and/or the project are open, the project is greyed out. picture attached [Screen Shot 2020-07-03 at 8](//muut.com/u/aeontimeline/s3/:aeontimeline:NoUZ:screenshot20200703at8.38.43am.png.jpg)

cgreendenver
Fri, 03 Jul 2020 14:48:03 GMT

Thank you for your help trouble shooting. CG

aeonjess
Mon, 06 Jul 2020 04:58:49 GMT

Hi, Just to clarify, is your screenshot from when you are going Sync->Choose Project->Scrivener? If so, you should be looking for your Scrivener project that you want to sync to, but the only files listed that are greyed out are Aeon Timeline files. If you navigate to where your Scrivener project is located, you should be able to select it. Jess

cgreendenver
Tue, 14 Jul 2020 16:54:42 GMT

Thank you for looking at my screen shots and replying. Very helpful. With Scrivener closed, I was able to choose the project from the Scrivener files. The binder updated in Aeon. Aeon is a terrific resource. Carolyn